Frequently Asked Questions
Revolution of e-commerce and internet has brought a fascinating trend of online shopping for various needs. People of all ages around the world prefer hassle-free online shopping, which provides great convenience, practicality and complete peace of mind. The biggest benefit of shopping online is the convenience provided as you don’t have to face long standing queues, unexpected climate conditions, traffic snarls or lack of parking options. Instead of going out of your home, online stores actually bring entire shopping alternatives at your doorstep. However, there still remain some queries and doubts in the minds of consumers regarding online shopping. Below is the list of some common doubts/queries with their replies for your convenience.
Q1 What payment modes do you accept for online payments?
A1 To satisfy the expectations of our revered clients, we accept different types of online payment modes such as Paypal, internet banking and credit/debit card.
Q2 Do you offer discounts?
A2 Yes. We provide attractive discounts, special offers, coupons, cash-back schemes and other freebies throughout the year. Check our website frequently to know more about our offers and discounts.
Q3 How to track the shipment?
A3 Our customer care executive will be happy to give you a tracking number so that you can get to know the existing status of your order at any time.
Q4 When would the ‘In Stock’ order be shipped?
A4 We stack a wide range of medicines for different types of diseases. If your order is in stock, we will usually ship your order through reputed courier within 1-2 business days. However, we will not be able to deliver the items on public holidays and weekends.
Q5 Which shipping supplier do you use?
A5 To provide totally hassle-free and convenient delivery services to our appreciated customers, we use United States Postal Service (USPS), a leading name in shipping and postal industry. Be assured to receive utmost professional services from USPS.
Q6 When would the ‘Pre Order’ order be shipped?
A6 Our website creates low stock notifications for the expediency of consumers. As soon as there is a low stock notification, the message is automatically send to operations team, therefore there is a good possibility that more stock is on its way.
Q7 How much your shipping cost?
A7 The shipping cost is determined according to the checkout details such as weight of the parcel, quantity of items ordered and shipping location. If the weight, quantity and shipping location is more or far off, the cost will be more, and vice versa.
Q8 Can I change the delivery address?
A8 If you want to change your shipping address, you must inform us immediately. If the order has not been dispatched or processed, you can modify your delivery address. However, if the order has been already processed or dispatched, you cannot change your shipping address.